Monitoring & Troubleshooting

The Work Reports list gives a read-only overview of every generated report — number, project, status, approver, dates, and the customer it's for. Open one to see the full Work Report Card.

Reading a Work Report Card

A card shows the report's header details (project, external document number), its key dates (sent, approved, expired), the approver's contact info, and two embedded views:

• Time Sheet Details — every underlying hours line bundled into this report, one row per resource per day (Resource, Time Sheet No., Date, Quantity, Customer Location, Description, Work Variant, From/Till, Lunch). This is where the "bundle multiple employees into one report" feature is actually visible — rows from different resources can appear together under the same report.
• Log — a timestamped audit trail (event date/time, who did it, a comment) of everything that's happened to the report.

Everything on the card itself is read-only — corrections happen through the two actions below, not by editing fields directly.

Fix a report that's stuck

• Recalculate Travel — recomputes total travel time and distance for the report. Disabled once the report's lines are posted (nothing left to recalculate against).
• Change Status — a manual override for when the system didn't promote the status correctly on its own. Opens a picker with three options: Approved, Posted, Invoiced. Business Central's own guidance here is worth repeating: "You can manually change the status of the work report in case the system did not properly change it. Note that the job queue task can still promote the status if needed." — in other words, this is a one-time correction, not a way to permanently take a report out of the automatic status flow; make sure the Work Report Status job is actually running if you find yourself using this often.

Who can administer Work Reports

Grant the Work Report Admin. permission on a Time Sheet User to let them administer Work Reports without being a full Time Sheet Admin. If a user is already a Time Sheet Admin, this checkbox is locked on automatically — full admin rights already include it.